Every piece carries a 12-month warranty given by Chrome Pieces, in addition to your rights under the Australian Consumer Law, not instead of them. Your Australian Consumer Law rights are not limited by this warranty or by any time period in it.
What is covered
Structural failure under normal domestic use (joints failing, frames deforming, fixings pulling through), and manufacturing defects in the finish that are present on delivery.
What is not covered
Surface scratching, swirl marks and fingerprints (a property of polished metal, not a defect); damage from misuse, alteration, commercial use, outdoor exposure, or abrasive or solvent-based cleaning; normal wear and change in appearance over time; and transit damage, which is handled under our returns policy instead.
Making a claim
Email support@chromepieces.com.au with your order reference and photographs of the fault. If the claim is accepted we will repair, replace or refund — the choice of remedy is ours for a non-major failure and yours for a major failure, as the Australian Consumer Law provides. Where a repair is impractical because of a piece's origin, we replace or refund rather than shipping it overseas. Claims are assessed within 10 business days.