Refund policy

Your Australian Consumer Law rights come first. Nothing here excludes, restricts or modifies any guarantee, right or remedy you have under the ACL; where our terms conflict with those rights, the ACL prevails. You're entitled to a replacement or refund for a major failure, and to a repair, replacement or refund where goods aren't of acceptable quality.

Change of mind. Accepted within 14 days of delivery, provided the piece is unused and in its original packaging. For lower-value items where returning an overseas-sourced piece isn't practical, we may simply refund you without requiring the return — we'll tell you which applies. Where a return is required, return freight is at your cost and the piece must reach the return address undamaged.

Damaged on arrival. Photograph the damage and the packaging and email support@chromepieces.com.au within 7 days of delivery. Don't return it before we respond. We'll replace or refund in full, at your election, and you'll never be asked to pay return freight on a piece that arrived damaged.

Cancelling before dispatch. Free of charge any time before the piece is dispatched by our partner. We'll tell you when that point has passed.

Refunds are issued to the original payment method, within 3 business days of us agreeing them (your bank may take longer to show the funds). We don't substitute store credit for a refund you're entitled to.